Terms & Conditions
About Tripots
This website is operated by Varsitea Ltd, trading as Tripots Hotpot, located at:
Tripots Hotpot
3–5 Quayside
Cambridge
CB5 8AB
United Kingdom
By using our website or making a reservation, you agree to these Terms. You can contact us using the contact details provided on our website.
Reservations
Reservations can be made through our online booking system, subject to availability.
Standard reservations do not currently require a deposit or card guarantee. For larger groups, private dining or private room hire, different booking conditions may apply, including deposits, minimum spends or cancellation charges. These will be communicated to you when making the booking.
We ask that you let us know as soon as possible if you need to cancel or change your reservation.
Menus & Prices
Our menus, dishes, ingredients, prices and availability may change from time to time. All dishes are subject to availability.
Food and restaurant photography on our website is for illustration and presentation purposes. Actual dishes and presentation may vary.
Prices shown on our website are intended to be accurate at the time of publication. The price applicable when you order will apply.
Allergies & Dietary Requirements
Please tell our team before ordering if you have a food allergy, intolerance or dietary requirement.
We will do our best to accommodate dietary requirements and provide up-to-date allergen information. However, our kitchen handles a wide range of ingredients and we cannot guarantee an allergen-free environment.
If you have a serious allergy, please speak to a member of our team before ordering.
Service Charge
A 12.5% discretionary service charge may be added to your bill.
This charge is optional. If you would like it removed or changed, please speak to a member of our team.
Alcohol
We serve alcohol and may ask for valid proof of age. Alcohol will not be served to anyone under the age of 18.
Promotions
We may offer promotions, discounts and special offers from time to time. Individual promotions may have their own terms, dates and availability.
Unless otherwise stated, promotions cannot be combined with other offers and have no cash value.
We reserve the right to amend or withdraw a promotion where reasonably necessary.
Website Content
We aim to keep the information on our website accurate and up to date, but menus, prices, opening hours and other information may change.
All Tripots branding, photographs, text, graphics and other website content belong to or are licensed to us and may not be reproduced or used commercially without our permission.
Our website may also contain links to third-party services, including booking platforms, which are subject to their own terms and policies.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Privacy
Our Privacy Policy explains how we collect and use personal information, and our Cookie Policy explains how we use cookies and similar technologies.
Contact
If you have any questions about these Terms or your reservation, please contact us at:
Tripots Hotpot
3–5 Quayside
Cambridge
CB5 8AB
United Kingdom
These Terms are governed by the laws of England and Wales.